Peep My Drip encourages customers to settle transaction issues mutually using the Contact Us Page.

• Eligibility for requests to Peep My Drip to cancel an order will be assessed by our Customer Support team based on a number of factors, including , the status of the order, violations of our Terms of Service and (or) our Order Standards, general misconduct, and usage of the Peep My Drip ordering site and app. See below for Order specific eligibility.
• Completed orders (or, where applicable, completed orders) may be canceled, upon contacting our Customer Support team, up to 30 days after the order (or shipment) is marked as complete by us or the carrier. Please be advised that orders cannot be partially canceled (i.e. we can not refund you for one item first while we’re in the process of shipping you the other one) . We can cancel the entire order after all the products are delivered or when it is necessary). 
• In some circumstances, our Customer Support team may cancel a completed order after 30 days have passed from its completion. In such rare cases, the amounts paid for the canceled order will be returned to the customer’s Peep My Drip original payment method . You are not eligible to cancel an order based on the quality of goods if the product was rendered as described in the goods description. However, you may leave honest feedback about your experience about the product under the product Review Section, including the quality of product received.
• You must read the product Description Page to ensure your concerns weren't already addressed under the product prior to contacting Customer Support. Customer Support will not remove a product from the site because you failed to read the entire description of the product which outlines issues related to the goods and will not refund for such. This does not include non-permitted usage of the card network.
• Any eligible non-permitted usage of the card network encountered during an Order, after being reviewed by our Customer Support team, may result in the order being canceled and refunded. This includes, but not limited to; counterfeit, product not as described, or other violations of the card network’s Terms of use.
• Peep My Drip Customer Support will cancel orders based on, but not limited to, the following reasons:

Processing orders (before order were processed and before the shipping label is created for the order on Peep My Drip):

1. The shipment is delayed and undeliverable for more than 30 days while the order is marked as processing.
2. Users are verbally abusive towards our support team and in other manners through threats of low ratings or ruining our reputation in any way (such as reporting false to BBB, affecting our character online) against us.
3. Users premeditating or threatening to file claims with their bank while order is still in progress for any reason prior to delivery.
4. The user account is restricted temporarily for any reason , and is no longer an active Peep My Drip user due to Terms of Service violations or closure of their account.

Delivered Orders (after the carrier marks the shipment Delivered Now and before the order is marked as complete)

1. The customer uses the system to commit online fraud in a manner that causes a loss of $15 or more to Peep My Drip and we weren't aware prior to processing the goods. Note: Multiple reports of products not received , damaged , or product quality to cheat the system will result in permanent or temporary suspension of your account.
2. The product is out of stock and restocking may take more than 14 days. 
3. The customer requests additional product, on or off the Peep My Drip site and app, by falsely claiming non receipt of goods to our support team.
4. The customer is threatening to leave a bad review before receiving the goods.
5. Users who abuse the Refund option to receive more goods from us.
6. Users who threaten to leave a damaging review about us online due to anger, impatience for no legit reasons.

Completed Orders (after the order is marked as complete by us or the carrier and before the 30-day return period)

1. Users who have been reported to use foul languages during a conversation with our support team.
2. Peep My Drip Customer Support will review cases of support teams accidentally marking orders as complete.
3. Support team marked the order as completed but the customer did not receive the product .
4. The customer notified us of receiving the wrong product within the 30 day return period or prior to marking the order as completed.

Chargebacks 

Peep My Drip reviews the reason for payment chargebacks and disputes regularly. Sometimes we may fight a chargeback due to the chargeback reason, and the statement given by the card holder. We work hard on resolving disputes in our favor. If we win the chargeback claim, Peep My Drip will retain parts or the full revenue, otherwise the chargeback amount will be returned back to the customer by the issuer.

When you dispute a charge that results in a loss to us for more than $15 , we'll disable your Peep My Drip account temporarily, or delete your account permanently without prior notice.

If the final resolution of the dispute results in a loss to us, you’ll be permanently banned from shopping on Peep My Drip or any other service owned by Peep My Drip.

Refunds

• Peep My Drip will automatically refund payments made for canceled orders back to your payment method . Refunds from order cancellations are returned to the customer's payment method minus our processing fee of 3% + $0.60 or as an account credit for future purchases on Peep My Drip. As of January 1, 2023, refund returned to your original payment method from canceled orders will not include processing fees paid, initial and return shipping cost. As of January 1, 2023, Peep My Drip returns funds to the original Payment Method once an order is canceled. In any event, if the refund amount were not returned to your original Payment Method following an order cancellation, such refund amount will be deducted from your next purchase on Peep My Drip. 
• Direct refunds (i.e. refunds directly to your payment method) can be performed by our Customer Support team, based on the Order’s original payment amount and method. To prevent fraud and abuse, we limit the total amount of times customers can request a payment processing refund, which is subject to review by our Customer Support team. Such refunds may be subject to an additional processing fee.
• A processing fee of 3% + $0.60 applies to every refund. 
• If you receive free shipping , the cost of shipping will be deducted if your order results in a return that requires refund.